Prof. Mahendrawathi Er., ST., M.Sc., Ph.D.

Professor and the Head of Enterprise Systems Laboratory, Departement of Information Systems, Insitut Teknologi Sepuluh Nopember (ITS).

Mahendrawathi ER is a professor and the Head of the Enterprise Systems Laboratory in the Information Systems Department, Institut Teknologi Sepuluh Nopember, Surabaya, Indonesia. She received her Ph.D. from Nottingham University, United Kingdom, in 2004. Since 2012 she has started working on process mining implementation in various industries, including manufacturing, telecommunication, healthcare, and higher education. From 2016 – 2018 she obtained research funding from The Indonesian Ministry of Research Technology and Higher Education for her research in developing a framework for Business Process Management Implementation in Indonesia. She continues to work on driving BPM adoption in different organizations across different sizes and sectors while exploring other areas, including social media and digital transformation. She is currently working with local government institutions to adopt BPM in their digital transformation journey.